Privacy Policy

Scope This policy applies to the MaxoFlow website, platform services and agency accounts. An agency may operate its own public website or client portal; in that case, the agency is responsible for notices and practices concerning visitors and customers of those spaces in addition to this policy.

Information we may process We may process account and agency details such as name, email address, contact information and language preference, as well as operational records entered by users, including clients, inquiries, trips, quotes, bookings, invoices, payments and documents. Technical information needed for sessions, account security and activity logs, and messages submitted through contact or support forms may also be recorded.

How information is used Information is used to provide platform functions, manage accounts, permissions and plans, store records entered by the agency, respond to support and contact requests, protect the service, diagnose issues and improve it. One agency’s records are not displayed to another agency.

Suppliers and third-party services When an agency enables an external integration or service, necessary information may be sent to that provider to fulfil the agency’s request. This use is subject to the provider’s terms, integration settings and the agency’s authorizations. Review each integration before enabling it and only enter data you are authorized to share.

Cookies and sessions The platform uses technical cookies needed for sessions and form security, and may remember the selected language. Disabling required session cookies can prevent sign-in or some functions from working.

Storage and security Account data and agency content are stored in platform systems to provide the service. Access controls, sessions, permissions and operational logs help protect them, but absolute security cannot be guaranteed for any internet-connected service.

Retention and privacy requests We retain information for as long as needed to operate the account and related services, or for operational, accounting and security needs. For questions or requests to access, correct or delete information where applicable, contact us through the Contact page and identify the relevant account. We may need to verify the requester, and removing some records may affect account functions or the agency’s obligations to its customers.

Policy updates We may update this policy as the platform or its practices change. The current version will appear on this page, with its latest update date shown below.